Principles and fundamentals
Badge earner: Jeanne Rist
- Fully understand how to use Kiamo and leverage its advantages to optimize the organization of the contact centre.
- Administer and use the solution day-to-day.
- Use the interface self-sufficiently.
- Measure the effectiveness of the configuration.
- Get 85% correct answers on the multiple choice test at the end of the course.
Tasks
Task no.1
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The trainee followed the training course and answered the multiple choices test
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Owner: Jeanne Rist
Issue date: 2 years ago
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Kiamo